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Help / FAQs


Services

PocketTones Polyphonic Service: This service costs £3 per week until user sends STOP to 83738.

PocketTones Ringtone Service: This service costs £3 per week until user sends STOP to 83738.

PocketHunk Wallpaper Service: This service costs £3 per week until user sends STOP to 83738.

PocketBabe Polyphonic Service: This service costs £3 per week until user sends STOP to 83738.

PocketPrizes Winners Txt Service: This service costs £1.50 per week until user sends STOP to 83738.

PocketLapdance Service: This service costs £3 per week until user sends STOP to 83738.

Automated Helpline

24 hour automated helpline 08453510550

General

Service only open to users 16+.

Ask permission from the bill payer before using any of our services. Please ensure that your handset is compatible with services ordered PRIOR to ordering. All prices are expressed inclusive of VAT payable unless otherwise stated. If there is anything You do not understand, or if You want more information please contact Us.

Promotional Messages

Even if you are not subscribed, you may have received free promotional messages from us. If you do not wish to be contacted in future with any promotional offers please click here and enter your mobile number. We will ensure neither ourselves nor any of our partners contact you in future with offers from us. We will keep all users of our services up to date with the latest offers from Pocketworld if you do not want free offers from us? Simply text STOP to 83738

Technical

Whenever you receive a mobile product, you will receive an confirmation text message, together with a wap push message. To get the product, simply click on the wap link and you will start downloading your product. You will need to have GPRS set-up on your mobile.

GPRS problems

If you have problems with GPRS connections contact your mobile provider to ensure your have GPRS set-up on your account and to make sure you have the correct GPRS settings on your phone.

Vodafone

07836 191191 www.vodafone.co.uk

O2 Contract

0870 5860860 www.o2.co.uk

O2 Prepay

0870 5678678

Orange Contract

07973 100150 www.orange.co.uk

Orange Prepay

07973 100451

T-Mobile

0845 4125000 www.t-mobile.co.uk

Virgin

0845 6000789 www.virginmobile.com

Account Problems

If you do not enough credit on your phone, you will not be able to receive your product. You will need to check your account or put more credit on your phone.

Personal Information

We may hold a number of items of personal data about You which You provide to Us. This information, and information about the use of Our service is used by Us and Our partners to provide Our services to You and for research purposes. From time to time We may Use Your details to send You information on offers, including material about other carefully selected companies, or for market research purposes, by sending text messages to Your mobile phone, or by other means. By accepting this Agreement You agree to that use, but You can stop Us, or those other companies, sending You this information at any time by simply texting STOP to 83738 or click here to advise us of your number. If you wish to know where your personal information has come from we will provide you with the relevant information upon your request in writing along with a fee of £10.00 to cover administration costs. The address to send this to is Customer Care, Pocket World, PO Box 58004, London, W10 6YF

Liability

We are only liable to You as set out in this Agreement. We have no other duty or liability to You. Our entire liability to You for something We or anyone who works for Us does or fails to do will be limited to the value of Your Order. We are not liable to You in any way for any loss of income, business or profits, or for any loss or damage that was not reasonably foreseeable at the time You entered into this Agreement. For the avoidance of doubt this includes direct, indirect and consequential loss. We will not be liable to You if We cannot carry out Our duties or provide Our services because of something beyond Our reasonable control. Other than any assurances We have provided in the preceding paragraph, all warranties, representations, conditions or other terms either expressed or implied in relation to this Agreement are excluded and limited to the maximum extent permissible by law.

Service Operated PocketWorld, PO Box 58004, London, W10 6YF